My Username or Password is Incorrect

Question:
My Username or Password is Incorrect
Answer:
Please ensure that the Username that is used is the one that was confirmed when you signed up for MyWALES and with your Institute.

If you have forgotten or lost your password, head to the Password Recovery Page, enter your Username and the password will be emailed to you.

During first log in you will have been requested to choose a Google username and asked as to whether you wanted to use this username as your log in, if you chose this option you would have received an email confirming your details.

If you are still unable to find your username then contact your Institution and they will be able to recover it for you.


Category:
Institution Admin Help, Staff (General), Website
 

In: FAQs